At Twill Beauty, we strive to deliver your orders as quickly and safely as possible. Please review our shipping terms below:
- Shipping Rates & Free Shipping
Standard Shipping: We offer flat-rate shipping across the United States.
Free Shipping: All orders over $50.00 qualify for Free Standard Shipping (excludes heavy salon equipment).
Large Equipment: Items such as salon chairs or shampoo bowls will be billed with custom shipping costs based on weight and location.
- Processing & Delivery Timeframes
Order Processing: Orders are typically processed within 2-3 business days (Monday–Friday).
Standard Shipping (UPS/USPS): Once processed, please allow 5–10 business days for delivery within the United States.
Tracking: A tracking number will be sent to your email as soon as your order is dispatched.
- Shipping Restrictions
P.O. Boxes: We do not ship to P.O. Boxes.
International Shipping: Currently, we only ship within the United States.
Restricted Locations: We do not ship to San Antonio, TX. Due to regulations, liquids and sprays cannot be shipped to AK, HI, or APO/FPO addresses.
- Delivery Requirements & Signatures
Signature Required: For security and to prevent fraud, all high-value orders require a signature upon delivery.
In-Store Pickup: Available at our designated location during business hours. Orders must be collected within 3 days.
- Damaged or Missing Items
We take great care in inspecting and packing every order.
Transit Damage: If your package arrives visibly damaged, please notify the carrier immediately and contact us at director@twillbeauty.shop within 48 hours.
Claims: We will assist you in filing claims with UPS/USPS and ensure that any verified defective or damaged product is replaced or refunded. Please keep all original packaging materials for inspection.
- Order Verification
To protect our customers, some orders may be subject to additional ID or payment verification. We reserve the right to delay shipment if verification is incomplete. - Contact Information
For any questions regarding your shipment, tracking, or delivery, please reach out to us:
Email: director@twillbeauty.shop
Phone: +1 650-414-2880
Business Hours: Monday–Friday 9:00 AM–6:00 PM (EST)